Car rental in Medellín: frequently asked questions

Our own fleet consists of 21 mid-range and high-end vehicles: sedans, 4x4 trucks, 7-seater SUVs, sports cars, Mercedes-Benz, and vans with drivers. All with up-to-date preventive maintenance, current SOAT, and all-risk insurance.

You can book directly from our website by selecting the vehicle and dates, or write to us on WhatsApp for personalized advice. We confirm availability and arrange delivery in less than 15 minutes.

Yes. Every cancellation or change must be requested in writing (WhatsApp or email), and the notice period is counted up to the vehicle delivery date and time.

• Low season: more than 10 days in advance, we refund 100% of the amount paid; between 48 hours and 10 days, 50% or 100% as a credit balance to use within 2 months; less than 48 hours, no refund.
• Peak season (weekends, holidays, Easter week, school break, June 1 – August 20 and December 1 – January 20): 21 days or more, 100%; between 10 and 21 days, 50% or 100% as a credit balance; between 5 and 10 days, credit balance only; less than 5 days, no refund and no credit.
• Rescheduling: the new dates must cover the same number of days and must be requested at least 5 days in advance. Reducing days is not allowed.

A special policy applies in December 2026. See the details in our cancellation policies.

No, they are the same. Whether you're looking for car rental in Medellin or car hire in Medellin, at Exotic Rent Car we offer you the same premium fleet, with free delivery to your hotel, Olaya Herrera Airport (EOH) and throughout the Aburrá Valley.

A valid ID card or passport, an original, valid driver's license and a minimum age of 21 (25 for premium vehicles; some top-of-the-line models require 28 to 30). If your license is foreign, it is valid as long as you have been in Colombia less than six months: the last entry stamp in your passport is enough. An International Driving Permit is only required if your license is not written in the Latin alphabet. You also leave a security deposit that is refundable 8 business days after the rental ends, to check for traffic camera fines or detections.

The minimum rental is 48 hours (2 days) and up: we do not rent for a single day or by the hour. We have daily, weekly, biweekly and monthly rates, with discounts for long or advance bookings.

We offer plans with unlimited mileage within the Aburrá Valley. For trips to other cities or departments, we agree on the conditions and the best plan for your route in advance.

We accept:

1. Bank transfer: Bancolombia, Davivienda and Banco de Bogotá.
2. Credit card.
3. Western Union.
4. International transfer to a US account (Lead Bank).
5. Binance payments (USDT).
6. Littio or Dollar App.
7. Cash.

The security deposit covers minor damage during the rental period: COP 2,000,000 for mid-range and COP 2,500,000 for high-end vehicles. You can leave it in cash, by bank transfer or by credit card (the card is optional, never required). It is refunded 8 business days after the rental ends, once we check for traffic camera fines and speeding reports; if there are no issues, the full amount is returned.

By transfer to Bancolombia or Davivienda, by transfer to a United States bank account (subject to prior validation), in cash, through Western Union or via Littio / Dollar app. We do not issue refunds back to cards.

Before returning the deposit, we check for photo fines and speeding reports; that's why the refund takes 8 business days. If any issues arise, we will inform you before processing the refund.

Delivery and return are free anywhere in the Aburrá Valley —hotel, home or office— and at Olaya Herrera airport (EOH). At José María Córdova airport (MDE, Rionegro) there is a fee per trip: 130,000 COP during the day, 160,000 COP at night, or 250,000 COP for both trips.

Throughout the rental period, you'll have WhatsApp support with priority attention. If you have a roadside emergency, text or call us, and we'll arrange immediate assistance.

Yes. We just agree on the trip details beforehand so the plan fits your route. Keep tolls in mind: the road to José María Córdova Airport costs COP 26,300 via the Túnel de Oriente or COP 13,600 via Las Palmas (each way, category I).

This is a rotating driving restriction that applies on weekdays according to license plate numbers. When you pick up the car, we will tell you which days it applies to the vehicle you rented, so you can plan your trips without surprises.