Car rental cancellation policies

From December 1 to December 31, 2026, no reservation will be refundable.

In the event of a cancellation, provided it is made within the notice period established for the season, the customer will only have the stipulated period to reschedule their reservation. The new date must fall within that same period. If the customer does not reschedule within the established period, they will lose the reservation amount.

1. For reservation cancellations made 0 to 48 hours (2 days) in advance, the reservation is non-refundable and will be lost in its entirety.
2. For cancellations made more than 48 hours and up to 10 days in advance, 50% of the amount paid will be refunded, or 100% of the amount paid will remain as a credit balance that can be used within the following 2 months.
3. For cancellations made more than 10 days in advance, 100% of the amount paid will be refunded.
4. If the renter does not show up at the date and time of the reservation and has not given prior notice, there is no refund and no credit balance.

Weekends, holidays, Easter week, school break week, June 1 to August 20 and December 1 to January 20.

If any day of the reservation falls within any of these periods, the peak season policy will apply to the entire reservation.

1. For reservation cancellations made 0 to 120 hours (5 days) in advance, there is no refund and no credit balance.
2. For reservation cancellations made more than 120 hours and up to 10 days in advance, only the amount paid may be used, within the 2 months following the cancellation date (it may be used by the renter or by a referred person).
3. For cancellations made more than 10 days and less than 21 days in advance, 50% of the amount paid will be refunded, or 100% of the amount paid will remain as a credit balance that can be used within the 2 months following cancellation.
4. For cancellations made 21 days or more in advance, 100% of the amount paid will be refunded.
5. If the renter does not show up at the date and time of the reservation and has not given prior notice, there is no refund and no credit balance.

1. The advance notice period is counted from the date and time the cancellation is received until the date and time of vehicle delivery stated in the reservation.
2. Every cancellation must be requested in writing (WhatsApp or email) so that there is a record. The date and time of the message received by the rental company will be taken as the cancellation date and time.
3. The credit balance must be used within the 2 months following the cancellation date and may be used by the renter or by a referred person. It is subject to availability and current rates. After that period it will be lost with no right to a refund.
4. In the event of a reduction of the rental (fewer days than reserved), there will be no refund of the reservation amount. Reducing days is not allowed.
5. If dates are modified and the reservation is rescheduled, the period stipulated for the season and the date of notice applies. To reschedule, the new dates must cover the same number of days and the rescheduling must be requested at least 5 days in advance.

The rental company undertakes to deliver the vehicle described in the reservation; failing that, it will deliver a car of the same rental value due to force majeure (crashes, car breakdowns, theft).

Where the rental company cannot comply, it will deliver a higher-range vehicle to the renter until it can exchange it for the vehicle that was reserved. If only lower-range and lower-priced vehicles are available, the renter will be given the option and the rental value will correspond to the car that the renter finally decides to take. If the renter does not accept the option offered, the renter may cancel the reservation with a 100% refund of the amount paid.

1. The renter must send the required documentation, complete and in order, no later than 48 hours before the date and time of vehicle delivery, and present it again, physically and in order, at the time of delivery, as specified in the requirements.
2. If the renter does not send the documentation within that period, sends it incomplete, or does not present it at the time of delivery, the reservation will be considered cancelled with no right to a refund or credit balance for the amount paid, even if the renter never sent any documentation.
3. If the renter does not pay the full rental amount at the time of delivery, the rental will be considered cancelled and the reservation amount will not be refunded.

By making the reservation, the renter declares to have read and accepted these cancellation policies.