LOW SEASON

1. For reservation cancellations from 0 to 48 hours (2 days) in advance, the reservation does not have
return, and will be lost in its entirety.

2. For cancellations made more than 48 hours in advance, 50% of the value will be refunded.
paid, or 100% of the amount paid will remain in balance and can be used in the next 2
following months.

3. For cancellations due to no-show at the time of booking and without prior notice, there is no
no refund.

PEAK SEASON
weekends, holidays, Easter, school break week, June 1 to August 20 and December 1 to January 20.

1. For reservation cancellations from 0 to 72 hours (3 days) in advance, there is no refund.

2. For reservation cancellations from 72 hours to 10 days in advance, the amount paid
can be used within the next 2 months.

3. For reservation cancellations from 10 days to 20 days in advance, the amount will be refunded.
50% of the amount paid or 100% of the amount paid will remain in balance and can be used in
the next 2 months.

4. For reservation cancellations made more than 21 days in advance, 100% refund is granted.
of the amount paid.

The lessor undertakes to deliver the vehicle described in the reservation, in
failing that, he will deliver a car of the same rental value due to force majeure (accidents,
damage to the car, theft). In cases where the lessor cannot comply, it will deliver to the
renter a higher range vehicle until he can exchange the client for the vehicle that
had reserved. In case only lower range and price vehicles are available, you will be
will give the option to the client and the rental value will correspond to the car that he finally decides
take.

If at the time of delivery of the vehicle the customer does not present the documentation
required, physical and in order as specified in the requirements, the reservation will be considered cancelled without
right to a refund for the amount paid. Also, if the customer does not pay the full amount at the time
upon delivery, the rental will be considered cancelled and there will be no refund of the reservation.